Privacy Policy

VouchEm LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our recruitment referral platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly:

• Account Information: Name, email address, phone number, payment information
• Profile Information: Professional background, LinkedIn profile, areas of expertise
• Candidate Skill Information: Professional qualifications, work history, and skill assessments of individuals you vouch for (NOTE: Vouchers should only provide professional skill information, not personal contact details)
• Communications: Messages, support requests, and feedback you send us
• Payment Information: Bank account details, tax information (W-9 forms)

1.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on platform, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience
• Location Data: General geographic location based on IP address

1.3 Information from Third Parties

• Information from social media platforms if you connect your accounts
• Verification information from identity verification services
• Payment processing information from our payment partners

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process vouches and payments
• Match candidate skills with appropriate job opportunities
• Communicate with you about your account and our Services
• Send you marketing communications (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns and improve user experience
• Verify identities and prevent abuse
• Provide customer support

3. How We Share Your Information

3.1 With Other Users

• Vouchers to Recruiters: When you vouch for a candidate's skills, we share aggregated skill assessment information with Recruiters and/or Employers
• Public Profile Information: Certain profile information may be visible to other users

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers
• Analytics providers
• Customer support tools

3.3 For Legal Reasons

We may disclose information if required by law or if we believe it's necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

• Account information: Until you delete your account, plus 7 years for tax purposes
• Transaction records: 7 years for accounting and legal compliance
• Candidate skill information: As long as relevant to active job opportunities
• Communications: Typically 3 years unless required longer for legal purposes

6. Your Privacy Rights

6.1 General Rights

You have the right to:

• Access: Request a copy of your personal information and view aggregated skill ratings (but not individual ratings from specific Vouchers)
• Correction: Request correction of inaccurate personal information in your account (Note: you cannot modify or correct skill ratings that others have provided about you)
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

Important Limitation: While you can access aggregated skill information about yourself, you cannot view individual skill ratings or vouches from specific users, nor can you request correction or deletion of skill assessments provided by Vouchers. This protects the integrity of our vouching system and maintains honest skill evaluations.

6.2 State-Specific Rights

Colorado Privacy Act: Colorado residents have additional rights including the right to opt out of targeted advertising and the sale of personal information.

California Residents (CCPA): California residents have specific rights under the California Consumer Privacy Act.

To exercise these rights, contact us at privacy@vouchem.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze usage patterns and improve our Services
• Provide targeted advertising (with consent)

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at: